Privacy policy

How Will Data Collection Will Affect You? 

Cloud9 Wedding Photography shall collect, store and process your data in such a way that it should have no negative effect.

Who is collecting the data?

The data is being collected by Cloud9 Wedding Photography, 38 Normandie Close, Ludlow, Shropshire, SY8 1UJ.

I use a password protected data management system to hold all data collected.

What information is being collected?

When you book a session or a wedding with Cloud9 Wedding Photography I will collect the following information:-

–      Names, Addresses and contact information of the person placing the order with me.

–      Names, Addresses and contact information of the person using my services.

–      Names, ages and gender of all participants of the session.

–      Details and notes taken throughout our conversations to provide the best service for you.

Emails or messages sent to me via social media, are stored within my email system and social media accounts. The information will be stored as long as needed to provide you with the best service.

How is the Data Collected And Why?

Data is solely collected to provide you with a service you have ordered or have had ordered for yourself.

I am required by law to collect and store certain information relating to orders you place.

The majority of data is collected from you filling in my online forms, telephone conversations, emails, messages on social media or in person. Please see the providers policies:-

 Online forms

Facebook, Instagram

Email Provider,

Website provider

 

How Will The Data Be Used?

Data collected will be used to provide you with my services and products.

If you choose to opt in to the mailing list. Occasionally, your contact details will be used to inform you of any offers or promotions from Cloud9 Wedding  Photography. You can unsubscribe to this at any time by emailing [email protected]

Who Will This Data Be Shared With?

I take data protection seriously, I will never sell your data to third parties. The only times your data will be shared with other:-

Postage – There may be occasions where I will need to send you products or documentation via the post. This will require that I share your Name, Address and occasionally, telephone number with the postal service.

Manufacturers – There may be occasions where you decide to have your orders delivered to you direct from the manufacturers. In this case, your Name, Address and in some cases your mobile number and email address will be shared.

Cookies

The Internet pages of the Cloud9 Wedding Photography use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the Cloud9 Wedding Photography can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Photo Storage

It is important to me that I protect your photos from system failures as much as I can.

All Raw files are stored in the following ways:-

On an encrypted Computer (Until delivered to clients)

On two encrypted external Hard drives.

Backed up to an online cloud. Smugmug

 

All Jpeg Files are stored in the following ways:-

Two encrypted external Hard drives.

Uploaded to your online gallery Pixieset

Uploaded to Album + Slideshow design software Pixellu

Backed up to two online clouds. Dropbox and Smugmug

 

These are stored for as long as our contract states. You may request to have these deleted by emailing me at [email protected]

 

Order Payments

Cloud9 Wedding Photography uses Stripe and Paypal for all online payments.

 

How Long Is Data Stored For?

I am legally obliged to store some data for a minimum time, for example, all sale records and all payment records. These must be stored for a minimum of 6 years and a maximum of 10 years.

Other data will be stored for as long as our contract states. to provide the service for yourself and any other future services you may require. You may request to have these deleted by emailing me at [email protected]

 

Marketing  and Promotional Consent

If you give permission for any images to be used for marketing purposes. These could be used on Facebook, Instagram, My website, Suppliers websites, studio samples and literature.

You can opt out of this at any time by emailing [email protected]

Competition winners or model calls that choose to opt out of images being used for marketing purposes will be liable to a session fee and costs of any complimentary products received.

 

Access To Data

You may request a copy of all of the data I store on you at any time. If you have any further questions regarding the safe storage of your data then please feel free to contact me.

If you would like all data stored, including photographs to be deleted. Please email [email protected].

 

What are your rights?

If at any point you believe the information I process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how I have handled your personal data, you can contact Dominic Fletcher at [email protected] who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

 

My Details

Please contact me in writing to the below addresses:-

Dominic Fletcher

Cloud9 Wedding Photography

Ludlow,

Shropshire.

SY8 1UJ

[email protected]

07860879012